Terms & Conditions

These Terms & Conditions govern the use of bunopets.com and purchases or bookings made through BunoPets. By using the website or placing an order or booking, you agree to these Terms and the other BunoPets policies that apply to the transaction.

BunoPets Pvt. Ltd. is a Nepal-registered company operating a pet e-commerce and pet-services platform. BunoPets may sell products directly and may arrange selected pet-care services through appropriately authorised professionals.

You are responsible for providing accurate information, keeping your account credentials and OTPs confidential, and promptly updating information that changes. You must not misuse the website, interfere with its operation, impersonate another person, or use another person's information without authority.

We aim to present product and service information clearly and accurately. Product information may be based on packaging, manufacturer, importer, marketer or supplier information. Images may be illustrative where stated, but we will not intentionally substitute a materially different product without agreement.

Where applicable, product or service pages may display information such as name, nature, weight or size, price, delivery charge, payment method, expected delivery or service timing, manufacturer/importer details, return conditions and other information relevant to an informed purchase decision.

The selling price shown at checkout is the price applicable to the order, subject to correction of obvious system or pricing errors before acceptance. Where applicable, the final selling price is intended to include applicable taxes. Delivery, urgent-service or other additional charges will be shown or communicated before confirmation where they apply.

BunoPets may support Cash on Delivery and approved electronic payment methods. A payment is not considered verified until BunoPets or the relevant payment provider confirms it.

Submitting an order is a request to purchase. An order is accepted when BunoPets confirms it or begins fulfilment, subject to stock, payment verification, serviceability and any applicable legal restrictions.

BunoPets may contact you to verify an order, payment, address, availability or other necessary information. We may cancel an order where fulfilment is not reasonably possible, where there is a clear pricing or listing error, suspected fraud or misuse, or where the transaction would violate applicable law.

Delivery is governed by the Shipping & Delivery Policy. Where a third-party courier is used, BunoPets remains the customer-facing point of contact for the order and will assist with delivery issues in accordance with applicable law and these policies.

Cancellations, returns and refunds are governed by the Returns, Refunds & Cancellation Policy. Nothing in these Terms removes rights that a consumer has under mandatory applicable law.

Pet-care and Health services are governed by the Health Services Terms, Vaccination Service Terms & Consent where applicable, and the Pet Care & Medical Disclaimer.

A booking request does not guarantee that a particular service will be performed. The attending professional may postpone, modify or decline a service where the pet's condition, history, safety or professional scope makes that appropriate.

Where BunoPets allows reviews, ratings, feedback, photos or other user content, you must provide content that is lawful, relevant and not misleading. BunoPets may remove fraudulent, abusive, unlawful or irrelevant content. BunoPets will not create or publish fake consumer reviews.

BunoPets website content, branding, graphics, text and other materials are owned by or licensed to BunoPets unless otherwise stated. You may use the website for personal, lawful purposes but may not copy, exploit or misrepresent BunoPets intellectual property without permission.

We may update, suspend or change website features, product availability or service areas. We do not guarantee uninterrupted access to the website at all times.

BunoPets does not exclude or limit liability where doing so would be unlawful. Subject to applicable law, BunoPets is not responsible for indirect or consequential losses that were not reasonably foreseeable from the transaction.

Nothing in these Terms removes BunoPets' responsibility for obligations imposed by Nepalese consumer, e-commerce or other applicable law.

These Terms are governed by the laws of Nepal. Customers may use complaint, consumer-protection, regulatory or judicial remedies available under applicable law.