Policies & legal
Contact & Complaints Policy
How to contact BunoPets, make a complaint or send a privacy request.
Last updated: 29 September 2026
1. Contact Details
BunoPets Pvt. Ltd.
Company Registration No.: 384296/82/83
PAN: 623536137
Registered Office: Mahalaxmi-4, Lalitpur, Nepal
Phone: +977-9761336697
Email: [email protected]
Website: https://bunopets.com
2. Customer Support
For order, delivery, payment, return, booking, privacy or general customer-support issues, contact BunoPets using the phone number or email above.
3. How to Make a Complaint
Please provide enough information for us to understand and review the issue, such as:
- Your name and contact information
- Order or booking reference where available
- A clear description of the issue
- Relevant dates
- Photos, videos, payment proof or other supporting information where relevant
- The resolution you are requesting
4. Complaint Handling
BunoPets will review complaints in good faith and may contact you for additional information. We aim to acknowledge and address complaints within a reasonable period depending on complexity.
Nothing in this Policy prevents a customer from using rights or remedies available under Nepalese consumer-protection, e-commerce or other applicable law.
5. Privacy Requests
Requests to access, correct, update or close an account, or raise a privacy concern, may be sent to [email protected]. BunoPets may verify the identity or account control of the requester before acting.
6. Policy Updates
BunoPets may update these policies as its services, technology or legal requirements change. The latest published version on bunopets.com applies from its stated effective or last-updated date.