Health Services Terms

BunoPets may arrange selected pet-care and Health services in Kathmandu Valley, including Kathmandu, Lalitpur and Bhaktapur, subject to availability. Services may include basic health check-up, vaccination, deworming, blood sample collection/testing where offered, and online consultation or guidance where available.

These services are intended for routine or preventive care and are not a substitute for emergency veterinary treatment.

Services are provided or supervised, as applicable, by an appropriately authorised veterinarian and/or animal-health professional acting within their lawful professional scope.

The professional responsible for the appointment may decide that a service should be postponed, modified, referred or not performed where the pet's condition, history, safety or professional scope requires it.

Customers must provide information that is reasonably accurate and relevant to the requested service. Some pet details may be optional at booking, but additional information may be requested before or during the visit.

Where weight is used to help prepare a deworming service, the attending professional will verify the appropriate product and dose before administration.

Home services are provided only where BunoPets confirms serviceability. A home visit may involve a visit charge in addition to the price of medicines, vaccines, diagnostics or other services. Where the current visit fee is displayed in the booking flow, that displayed fee applies to the booking.

The customer should provide a reasonably safe environment for the pet, professional and any assisting staff.

Online or telephone guidance is limited by the absence of a physical examination and may not be suitable for diagnosis or treatment of all conditions. The professional may recommend an in-person examination or referral.

BunoPets is not an emergency veterinary service. If a pet has severe breathing difficulty, uncontrolled bleeding, collapse, seizures, suspected poisoning, major trauma or another potentially life-threatening condition, seek an appropriate veterinary facility promptly.

Where BunoPets arranges laboratory testing or another independent service, the third party remains responsible for the professional work it independently performs. BunoPets remains responsible for its own obligations and for services it provides or arranges to the extent required by applicable law.

Service pricing, visit fees and additional charges will be shown or communicated before confirmation where reasonably possible. Additional treatment, medicine, vaccine, laboratory or referral costs not included in the original booking should be explained before being incurred, except where urgent action is reasonably necessary and the customer agrees.

A customer may normally cancel or reschedule before the assigned professional starts travelling. If the professional has already started travelling, a visit or travel charge may still apply where disclosed and reasonable.

Animal-health outcomes depend on many factors. BunoPets and the attending professional do not guarantee a particular medical outcome. This does not remove any responsibility imposed by applicable law.