Shipping & Delivery Policy

BunoPets offers product delivery across Nepal, subject to courier availability, product restrictions and serviceability of the destination.

Delivery times are estimates unless BunoPets expressly confirms a specific guaranteed service in writing.

Eligible Kathmandu Valley orders may qualify for faster delivery depending on order time, stock location, payment status and delivery-partner availability. Where urgent or instant delivery is offered, an additional delivery charge may apply and will be communicated before confirmation.

Orders outside Kathmandu Valley are normally delivered through third-party courier or logistics partners. Estimated delivery time depends on destination, courier route and operating conditions.

Delivery charges depend on location, parcel size or weight, urgency and the delivery method selected. Any applicable charge should be shown or communicated before order confirmation.

Customers are responsible for providing a complete and accurate delivery address and reachable phone number. You may request an address change before dispatch. After dispatch, an address change may not be possible or may involve additional cost.

BunoPets or its fulfilment partner prepares the order and hands it to the applicable courier or delivery partner. BunoPets remains the customer-facing point of contact for delivery concerns.

Delivery may be delayed by weather, road conditions, strikes, public holidays, courier limitations, remote-area serviceability, incorrect customer information, force majeure or other circumstances beyond reasonable control. We will provide available updates where practical.

If delivery fails because the customer cannot be reached, refuses the shipment without a valid reason, or provides an incorrect address, redelivery charges may apply where permitted by law and communicated to the customer.

If an order is lost, damaged in transit, incorrect or materially different from what was ordered, contact BunoPets as soon as reasonably possible with available evidence. BunoPets will review the issue and provide an appropriate remedy in accordance with applicable law and the Returns, Refunds & Cancellation Policy.