Policies & legal
Privacy Policy
How BunoPets collects, uses, shares, stores and protects personal information.
Last updated: 29 September 2026
1. Overview
BunoPets respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, how long we keep it, and the choices available to you when you use bunopets.com, create an account, place an order, contact us, add pet details, or book an available pet-care service.
2. Information We Collect
Account and contact information:
- Phone number
- Name and email address, where provided
- Account and login information
- Information you add or update in your profile
Order and delivery information:
- Products ordered and order history
- Delivery name, phone number and address
- Delivery instructions and applicable COD amount
- Payment method, payment status, transaction reference and payment proof where provided
- Cancellation, return, refund and customer-support information
Pet and service-booking information:
- Pet name and species
- Breed, age, weight and gender/sex where provided or relevant
- Pet photo or notes you choose to provide
- Service selected, booking details and information reasonably needed to arrange the service
Not every field is required for every service. We aim to collect only information reasonably needed for the feature, order or service you use.
3. Current Scope of Pet Health Information
BunoPets currently offers booking access for selected pet-care services such as vaccination, deworming, basic health services and online guidance or consultation where available.
BunoPets does not currently operate a full electronic veterinary medical-record system through customer accounts. We do not currently maintain comprehensive clinical records such as detailed consultation notes, laboratory reports, complete medical histories, diagnostic records, prescription records or detailed treatment records in the customer account.
If BunoPets later introduces a CRM, persistent vaccination records, laboratory reports, consultation records or other detailed pet-health records, this Privacy Policy will be updated and appropriate additional safeguards will be introduced.
4. How We Use Information
- Create, verify and manage your account
- Process orders, payments, delivery, cancellations, returns and refunds
- Provide customer support and respond to questions or complaints
- Maintain basic pet profiles and manage service bookings
- Prepare for and coordinate requested pet-care services
- Send service-related messages such as OTPs, order updates and appointment communications
- Prevent fraud, misuse and security incidents
- Operate, analyse and improve our website and services
- Maintain business, transaction and compliance records
- Comply with applicable legal and regulatory requirements
We use personal information for the purpose for which it was collected, for a reasonably related purpose needed to provide the requested service, or where otherwise permitted or required by applicable law.
7. Storage and Processing
BunoPets uses technology and service providers that may operate in Nepal and other countries. As a result, certain account, order, pet-profile, service-booking and website information may be stored or processed outside Nepal.
Where we use third-party providers, we use them for legitimate business and service purposes and aim to limit access to information to what is reasonably needed. BunoPets remains responsible for handling customer information in accordance with this Privacy Policy and applicable law.
8. Data Security
BunoPets uses reasonable administrative and technical measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. Access to customer information is limited to authorised persons according to operational need.
No method of electronic storage or internet transmission can be guaranteed to be completely secure. Customers should keep account passwords and OTPs confidential.
9. Data Retention
We keep information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, tax, fraud-prevention, complaint, dispute, security or legal requirements.
When information is no longer reasonably needed, we may delete, anonymise or stop actively using it where appropriate. Some transaction or other records may need to be retained even after an account is closed.
10. Your Choices and Account Information
You may contact BunoPets to:
- Ask about personal information we hold about you
- Correct or update inaccurate information
- Update information available through your account
- Request closure of your BunoPets account
- Request deletion of information that BunoPets no longer reasonably needs
- Raise a privacy concern or complaint
Until an in-account account-closure feature is available, you may request account closure by contacting [email protected]. We may verify that you control the relevant account or phone number before acting on a request.
Closing an account does not necessarily require immediate deletion of every historical record. We may retain information where reasonably necessary for completed transactions, accounting or tax obligations, fraud prevention, complaints, disputes or other legal requirements.
11. Communications and Marketing
BunoPets may send service communications relating to your account, OTPs, orders, payments, deliveries, bookings, appointments or support requests.
If BunoPets introduces promotional email, SMS, WhatsApp or similar marketing, we will provide appropriate choices or opt-out methods where required.
12. Children
BunoPets does not currently require a customer's date of birth for ordinary account registration. Where a person under 18 provides personal information for a purchase or pet-care service, a parent, guardian or responsible adult should be involved where appropriate or required by law.
13. Third-Party Links
BunoPets may link to third-party websites, payment services, social platforms or other services. Their privacy practices are governed by their own policies, and BunoPets is not responsible for how an independent third party handles information outside BunoPets' services.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, data practices or legal requirements change. The latest version will be published on bunopets.com with an updated date. Where appropriate, we may provide additional notice of material changes.