Policies & legal
Pet Care & Medical Disclaimer
Important limits on general guidance, online advice and pet health outcomes.
Last updated: 29 September 2026
1. General Information
Educational articles, social-media content, product information, free guidance and general pet-care information provided by BunoPets are for general informational purposes. They are not a substitute for an individual professional examination where one is needed.
2. Product Information
Feeding guides, ingredient information, dosage guidance printed on product packaging and manufacturer claims may be reproduced or summarised for customer convenience. Customers should follow the product label and seek professional guidance where appropriate.
3. Free Guidance
General or free guidance may help pet parents decide what type of care or product may be relevant. It does not create a guarantee of diagnosis, treatment or outcome.
4. Booked Health Services
A booked Health service is different from general website information. During a booked service, the attending professional is responsible for professional decisions within their lawful scope based on the information and assessment available at the time.
5. Online Limitations
Remote communication cannot reproduce every part of an in-person examination. A professional may advise that the pet needs physical examination, diagnostic testing, referral or emergency care.
6. Emergencies
Do not rely on website content, social media, chat or routine booking channels for emergencies. Seek an appropriate veterinary facility promptly for urgent or life-threatening conditions.
7. No Guarantee
No BunoPets content or service guarantees a particular medical result. This Disclaimer does not exclude any legal responsibility that cannot lawfully be excluded.